“More than 150,000 people benefited from online justice in 2018”, according to a recent press release from HM Courts & Tribunals Service. Of these, more than 23,000 made applications using the new online divorce portal launched to the public in April 2018, and 39,000 made online civil money claims.
The uptake in digital usage is certainly encouraging, and it shows that some aspects of the massive HMCTS Reform programme may be living up to the hype. But how well is the project doing overall? How transparent are the projected developments? And how are these issues being approached in other jurisdictions? Paul Magrath and Dr Judith Townend discuss the details.
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