Most professionals who responded to the survey felt that things were working more smoothly—either all of the time or some of the time. Professionals reported that there were some benefits to working remotely, for professionals and parties.
Parents, other family members and organisations supporting parents were less positive about remote hearings. The majority of parents and family members had concerns about the way their case had been dealt with and just under half said they had not understood what had happened during the hearing.
You can read the full report here.