Spotlight
Family Law Awards 2020
Shortlist announced - time to place your vote!
Court of Protection Practice 2020
'Court of Protection Practice goes from strength to strength, having...
Jackson's Matrimonial Finance Tenth Edition
Jackson's Matrimonial Finance is an authoritative specialist text...
Spotlight
Latest articles
Resolution issues Brexit notes for family lawyers ahead of IP completion day
Family lawyer organisation, Resolution, has issued two joint notes to assist family lawyers in England and Wales ahead of the end of the Brexit transition/implementation period at 11 pm on 31 December...
Online filing is real-time on New Year's Eve: practice direction change to accommodate EU withdrawal arrangements
I have heard that there will be an amendment to the relevant practice directions to provide that online applications received on New Year’s Eve after 4:30 PM and before 11:00 PM will count as...
Northamptonshire Healthcare NHS Foundation Trust v AB
The issue in this case concerned AB’s capacity to make specific decisions about treatment relating to her anorexia nervosa. She was 28 years old and had suffered with anorexia since the age of...
EU laws continue until at least 2038 and beyond
The UK left the EU on 31 January 2020.  But in matters of law it fully leaves on 31 December 2020.  But EU laws will continue to apply, and be applied, in the English family courts from 1...
Remote hearings in family proceedings – how is justice perceived?
The motion for the recent Kingsley Napley debate:  “This House believes remote hearings are not remotely fair” was carried with a fairly balanced 56% in favour and 44% against....
View all articles
Authors

Andrew Woolley on Practice Management

Oct 12, 2018, 09:37 AM
Slug : andrew-woolley-on-practice-management
Meta Title :
Meta Keywords :
Canonical URL :
Trending Article : No
Prioritise In Trending Articles : No
Date : May 5, 2010, 04:55 AM
Article ID : 90853

Survival of the fittest?

Andrew WoolleyChange is inevitable. Ask Gordon Brown. Change is also a good thing more often than not - though we will often suggest the opposite.

Some people just won't look at the positives sometimes though. Take the Lawyers Defence Group for example. They are calling on the Government - whoever it is currently running the country that is, as all the politicians seem to be out knocking on doors, leaving the proper work to the auto-pilot I guess - to move to protect local "High Street" firms of lawyers. The reasoning behind this is that with the Legal Services Act allowing more organisations to offer legal services from 2011, smaller local firms will not be able to compete with the marketing clout and promotional power of the likes of Tesco and Co-op who may start selling legal services.The result? Consumers will desert the locals in droves.

Well, if the Government does get involved, which I doubt, it should be doing so to protect the rights of consumers to get the best possible legal advice from whatever source that is, rather than protecting firms unwilling to face change and the challenges that brings.

What clients need is expert advice they can rely on from experienced solicitors, in plain English. They should be able to access that in the most appropriate way, whether that is by calling into a local office, contacting a lawyer via email or getting advice over the phone from a lawyer in another part of the country. It should make no difference, but be driven by service. Exempting local law practices from these market forces would not ensure excellent service for clients.

Instead, these firms need to look at how their services are offered, with transparent pricing, accessible experienced lawyers, and with excellent service geared around the needs of the customer, whether that is working in the evening to accommodate them or exchanging documents by email.

Resistance to the changes smacks more of some firms knowing they are not up to the challenge but are mired in traditional methods of practice that have not moved with the times.

I say: "Bring on the competition!" It's good for consumers, promotes modern ways of working and spurs us on to even higher levels of service.

Andrew Woolley is the Senior Partner of Woolley & Co solicitors which he set up in 1996 as the world's first 'virtual' lawfirm with no traditional offices but a network of home based lawyers. Click here to follow Woolley & Co on Twitter

Categories :
  • Articles
Tags :
Authors
Provider :
Product Bucket :
Recommend These Products
Load more comments
Comment by from