Family Law Awards 2020
Shortlist announced - time to place your vote!
Court of Protection Practice 2020
'Court of Protection Practice goes from strength to strength, having...
Jackson's Matrimonial Finance Tenth Edition
Jackson's Matrimonial Finance is an authoritative specialist text...
Latest articles
The need for proportionality and the ‘Covid impact’
Simon Wilkinson, Parklane PlowdenThe Covid-19 pandemic has infiltrated every aspect of our lives. Within the courts and tribunals service there has been a plethora of guidance since March 2020 which...
Local authority input into private law proceedings, part II
Mani Singh Basi, Barrister, 4 Paper BuildingsLucy Logan Green, Barrister, 4 Paper BuildingThis article considers the interplay between private and public law proceedings, focusing on the law relating...
Time for change (II)
Lisa Parkinson, Family mediation trainer, co-founder and a Vice-President of the Family Mediators AssociationThe family law community needs to respond to the urgent call for change from the...
How Can I Wed Thee? – Let Me Change the Ways: the Law Commission’s Consultation Paper on ‘Weddings’ Law (2020)
Professor Chris Barton, A Vice-President of the Family Mediators Association, Academic Door Tenant, Regent Chambers, Stoke-on-TrentThis article considers the Paper's 91 Consultation Questions...
Consultation on the proposed transfer of the assessment of all civil legal aid bills of costs to the Legal Aid Agency
The Ministry of Justice has launched a consultation on the proposed transfer from Her Majesty's Courts and Tribunals Service to the Legal Aid Agency of the assessment of all civil legal aid bills of...
View all articles

Legal Services Ombudsman Annual Report

Sep 29, 2018, 17:43 PM
Slug : 01-07-2008-legal-services-ombudsman-annual-report
Meta Title :
Meta Keywords :
Canonical URL :
Trending Article : No
Prioritise In Trending Articles : No
Date : Jul 1, 2008, 09:00 AM
Article ID : 90163

The Legal Services Ombudsman for England and Wales, Zahida Manzoor CBE, has welcomed the Legal Services Act (2007) in her Annual Report published today. When brought into force, the Legal Services Act will create two new bodies, the Legal Services Board (LSB) and the Office for Legal Complaints (OLC).

The Ombudsman reported that in 2007/2008 her Office had exceeded the Governments target of investigating 90% of cases referred to it within 6 months. In fact 91% of its investigations took 4 months to complete and 100% of its investigations were concluded within 6 months.

In 2007/2008 complaints about the Law Societys complaint-handling bodies, the Legal Complaints Service (LCS) and the Solicitors Regulation Authority (SRA), made up 91% of the Ombudsmans workload. The Ombudsman was satisfied with the handling of 68% of the LCSs investigations that consumers referred to her. The Ombudsman was critical of the overall performance of the LCS, and in particular poor decision-making in individual cases.

Ms Manzoor said she was pleased to note that LCS has continued to reduce the time they take to deal with the complaints they receive. The Ombudsman was satisfied with the handling of 80% of the SRAs investigations and 80% of the Bar Standards Board investigations that consumers referred to her. The Ombudsman also investigated a small number of complaints regarding the Council for Licensed Conveyancers.

However, in an angry response to Ms Manzoor's criticism of the LSC last month, the Chair of the Board of the LSC, Professor Shamit Saggar called for her removal. He said: "She has outlived her usefulness and a future for legal consumer redress without her input is called for".

Moves to create a state of the art complaints-handling service at the Bar Standards Board (BSB) were endorsed by the Ms Manzoor.

Commenting on the Report, Ruth Evans, BSB Chair, said: "We welcome the findings of the Ombudsman's Report and will continue to work to improve the complaints and disciplinary system to ensure the confidence of consumers and the profession in the service we provide.

"A modern, effective complaints and disciplinary system lies at the heart of our commitment to independent regulation with the public interest as its focus."

It is envisaged that the OLC will be fully operational in 2010/2011.

Categories :
  • News
Tags :
Provider :
Product Bucket :
Recommend These Products
Related Articles
Load more comments
Comment by from